Our Offerings
Digital Connect Platform
Enable shared seamless experiences across customer channels, modalities, interactions and processes
Digital Connect allows your teams to connect with new and potential customers on any device at the right time in the right way to convert, cross- sell, or upsell. Voice, video, collaboration, digital onboarding and document sharing all in one seamless secure auditable session.
uCX Blue Platform
Our platform combines unified modes of communication and cognitive capabilities.
uCX blue seamlessly unifies all modes of communication, including voice, video, live chat, instant messaging, and co- browsing, enhanced with cutting-edge cognitive capabilities. The platform facilitates secure, encrypted digital interactions between employees and customers, supporting both one-to-one and one-to- many interactions. The uCX blue Platform's cognitive stack empowers enterprises to thrive in constantly- evolving service first environments, placing primary emphasis on customer interactions and evolving business needs.
Visual IVR
Replace painful voice IVR that degrades customer experience with an intuitive visual screen menu for seamless self-service.
Visual IVR ensures that the dreaded voice IVR which is a major and consistent source of customer frustration is replaced with a quick and easy visual IVR that significantly raises customer satisfaction at an important customer touchpoint. It protects existing investments by bolting on top of them and uses clever tools like call back when a customer gets a call moment he reaches his turn in the queue. If needed customers can transition to multimedia channels like chat, voice, Video etc.
Interaction Management
Our patented tools and approaches lead to successful interactions and measurable increases in customer experience, revenue and profitability for customer facing enterprises.
Classic call center, touch IVR models still dominate customer experience interactions but get in the way of digital business models by requiring face-to-face interaction and visits during office hours. BlueWorld works with enterprise customers to put the customer at the center of every interaction, across all touchpoints and channels, quickly, securely and with certainty. BlueWorld has already driven millions of dollars of value for our clients who are industry leaders around the world using our expertise in Interaction Management.