Our Offerings
uCX blue™
Our platform combines unified modes of communication and cognitive capabilities.
uCX blue™ seamlessly unifies all modes of communication, including voice, video, live chat, instant messaging, and co-browsing, enhanced with cutting-edge cognitive capabilities. uCX blue™ facilitates secure, encrypted digital interactions between employees and customers, supporting both one-to-one and one-to- many interactions. The uCX blue™ cognitive stack empowers enterprises to thrive in constantly-evolving service first environments, placing primary emphasis on customer interactions and evolving business needs.
uCX blue™ empowers enterprises in evolving environments.
Interaction
Create a frictionless business environment with Digital Connect Blue’s secure framework for voice, video, collaboration, and document sharing. Leverage OCR-based ID Capture, NFC validation, Digital Form Completion, and Digital Signature Capture to collapse multiple customer calls into a single session, satisfying customers on their first interaction.
Visual Phone Blue eliminates the frustration of voice IVR with a quick and easy visual IVR, significantly improving customer satisfaction. It protects existing investments by integrating seamlessly and offers smart tools like callback, allowing customers to receive a call when it’s their turn in the queue. Customers can also transition to multimedia channels like chat, voice, and video if needed.
Deliver multichannel inbound and outbound sales, services, and support with Omnichannel Blue. The Right-Customer-Service™ framework ensures a shared, seamless experience across customers’ preferred communication and commerce channels.
Cognitive
Askblue unifies and mines structured and unstructured enterprise data, enabling swift searching and retrieval of the right information. By transforming data into actionable insights, Askblue breaks down silos and streamlines decision-making processes, empowering your team to stay informed, agile, and equipped for success.
Assistblue equips your staff with AI-powered CX tools. Its comprehensive AI capabilities keep your team informed, engaged, and focused on customer needs with real-time automation and intelligence enhancing productivity and delivering seamless customer experiences.
Senseblue implements a continuous feedback loop to learn and improve the overall process while keeping a human guard in the loop. SenseBlue ensures that your digital products continuously evolve, improving customer service and optimizing your organization’s performance.