What We Do
Cognitive Service Transformation Ecosystem
Blue World’s Cognitive Service Transformation ecosystem emerges from a culmination of 100+ transformation projects, offering a structured methodology that integrates a disruptive service design principle and framework, a management metric, and a robust software platform. This transformative approach strategically repositions customer service, becoming a cornerstone for fostering innovation-led growth. The result is not only a profound, agile, and enduring organizational transformation but also a closer alignment between customers and companies.
Secure Collaboration
Secure digital collaboration with customers and in business process workflows raises customer experience and employee productivity.
Regulated industries are full of highly inefficient processes, with many manual touchpoints, multiple stakeholders, frequent iterations, and opaque and stilted information sharing. BlueWorld specializes in using secure collaboration to unlock significant gains in productivity, cost savings and elevated employee and customer experience. BlueWorld enables one to one, and one to many secure encrypted digital interactions between employees and customers and within companies. We digitize interactions that are logged, recorded and are fully auditable for compliance, quality, and overall service level.
Service Transformation
Emotionally connected customers are the biggest competitive moat in this age of experience.
Businesses are struggling to compete on customer experience as the digital native customer with heightened expectations upends the rules for winning. The rewards for delighting your customers are no less than industry leadership. Our powerful Customer-Service-Elevation™ framework for service transformation allows for the determination of the Right-Customer-Service™ based on operational research, strategy driven vision and goal setting, and change management led implementation with full auditability of results. This transformation is done with resources on customer premises utilizing a patented co-creation methodology.
Artificial Intelligence Solutions
Experience driven Artificial Intelligence results in digital speed to market, cost efficiencies and productivity gains.
AI is not just a disruptive technology. It is an entirely different way of looking at building, delivering, and managing processes. BlueWorld maps the entire journey from customer touch points to back-end technology and uses AI to improve user experience, automate processes and improve collaboration across functions. We own the entire process from doing an audit to identify processes and experiences that can use AI automation, proof of concept and pilot, and then implementation and scaling.
Workflow Orchestration
The Right-Customer-Service™ is engineered from key criteria and related KPIs and reveals how processes should operate
Enterprise environments are complex, consisting of multiple systems and cross functional processes. Many of these processes are still manual or use legacy technology built for scale but not adaptability. BlueWorld ensures that transformation moves beyond visioning and planning and shows value through execution. We digitize workflows that enable customers, internal stakeholders, and external partners to collaborate seamlessly by invoking the right process at the right time, ensuring the right hand off between processes, and providing visualization and management of workflow.
Interaction Management
Our patented tools and approaches lead to successful interactions and measurable increases in customer experience, revenue and profitability for customer facing enterprises.
Classic call center, touch IVR models still dominate customer experience interactions but get in the way of digital business models by requiring face-to-face interaction and visits during office hours. BlueWorld works with enterprise customers to put the customer at the center of every interaction, across all touchpoints and channels, quickly, securely and with certainty. BlueWorld has already driven millions of dollars of value for our clients who are industry leaders around the world using our expertise in Interaction Management.
Winning with Customer-Service-Elevation™
Customer-Service-Elevation™ embraces your team, organization and company strategies, translates imperatives into operational principals and puts your key criteria and KPIs at the center of your service transformation effort to enable creation of the Right-Customer- Service™
Customer-Service-Elevation™ embraces your team, organization and company strategies, translates imperatives into operational principals and puts your key criteria and KPIs at the center of your service transformation effort to enable creation of the Right-Customer- Service™
Our Servcies
Define
Identify the key criteria and related KPI’s of the Right-Customer-Service™ through operational research and behavioural science
Design
Architect and implement the process for the Right-Customer-Service™ via Design Thinking, Customer Journey Mapping, Process Mining and Experimentation
Digitize
Deploy digital enablers from interaction management to AI/ML to programmatic integration and RPA applications to help successfully implement Customer-Service-Elevation™ in your business
Transform
Build a culture that engineers Change Management, People Engagement and Continuous Innovation into your Right-Customer-Service™